Front of House Manager

Treleaven Wines

Job Description

Job Title:  Front of House Manager

Summary:

Treleaven Wines is a premier winery and event destination on the east side of Cayuga Lake. We pride ourselves in offering world class Finger Lakes wines as well as a memorable experience for all of our guests. We are looking for a Front of House Manager to join the team!

This position covers a wide variety of responsibilities in the daily retail operations at Treleaven and reports directly to the Vice President and the Events Coordinator. The individual in this position must have great leadership, organizational and sales skills and must possess a thorough knowledge of the front of house operational procedures of the business.

Duties and Responsibilities include, but are not limited to, the following:

  • Overseeing and implementing the day-to-day front of house operations (i.e. reservations planning, coordinating tour groups, inventory tracking, etc.)
  • Ensure excellent service of patrons through wine tastings and serving of drinks
  • Schedule front of house employees in accordance with retail traffic patterns
  • Consult with upper management on sales and operational strategies
  • Communicate wine club sign-up goals to team members and work with the team to ensure goals are met
  • Track metrics of wine club sign-ups and advise upper management on successes and failures in strategy and performance
  • Possess a thorough product knowledge
  • Train front of house staff on product knowledge and operational procedures and ensure the standards of each are met
  • Ensure opening and/or closing procedures are completed efficiently and thoroughly by team members
  • Ensure front of house areas maintain a high level of organization and cleanliness
  • Manage inventory of retail products and supplies
  • Additional duties as deemed necessary by upper management

Skills

  • Strong interpersonal skills
  • Self starter
  • Detail oriented
  • Team focused
  • Customer service/relations
  • Basic computer skills (Microsoft Office)
  • Excellent oral and written communication skills
  • Professionalism
  • Fast paced

 

Compensation & Hours:

$19 per hour

Wine Club Sign Up Bonuses

Benefits (health insurance, vacation time, paid sick leave)

Full time (40 hours/week)

Job Type: Full-time

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