Downtown Marriott and Monks on the Commons have multiple job openings

Website Ithaca Downtown Marriott and Monks on the Commons

BARTENDER

 

Job Description:    Serve beverages and/or food to guests in a friendly, courteous, and timely manner.  Prepare beverages for other servers to supply to guests, and act as cashier for the bar/lounge area.

ESSENTIAL FUNCTIONS

BAR

  • Maintain proper and adequate set-up of the bar on a daily basis.
  • Requisition and stock beer, wine, and spirits, paper products, straws, stirrers, condiments, and other products based on projections from the daily function sheet.
  • Responsible for maintaining stock, cutting, and storing all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
  • Greet guests in a courteous and friendly manner.
  • Promote and document orders for drinks.
  • Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control.
  • Input orders into a register at the POS, and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
  • Receive cash from guests, verify validity of charges, record charges, and ensure vouchers are properly executed in order to balance all monies.
  • Lock up and store all beverages, food, and other equipment items.
  • Deposit cash drops and secure bank.
  • Adhere to all State, Federal, District, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests, to ensure all laws are being followed.

 

 

TECHNICAL SKILLS

  • Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
  • Basic mathematical skills to operate cash register, make change, total guest checks, count total bank, prepare cash drops, total charges, and understand portion sizes.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to know/understand point-of-sale procedures to pre-check an order and close out a check.
  • Ability to work while standing in confined spaces for long periods of time.
  • Physical stamina required for standing and strength for lifting and moving products.
  • Sufficient manual dexterity of hands in order to use all equipment.
  • Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200 pounds.
GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards..

RESTAURANT SERVICE ASSISTANT

Job Description:

Responsible for assisting restaurant servers and bartenders throughout the course of service by providing for immediate guest needs, as well as assisting bartenders in service with the stocking and replenishment of service items prior to service, during service, and after service

Hospitality Skills Requirement

  • Professionalism and courtesy extended to all guests, associates, and vendors at all times
  • Guests greeted professionally at every opportunity within the hotel
  • Personal and business conversations always stopped in order to assist guest
  • Associates should take initiative to offer assistance with guest questions or needs anywhere in the hotel
  • Associates should remain highly visible, active, and proactive throughout their shift
  • Associate should demonstrate and project, friendliness, energy, and enthusiasm
  • Associates should take responsibility to formally and informally learn about other departments within the hotel
  • Associates are encouraged to offer improvement ideas and acknowledge the good performance of others
  • Associates are encouraged to work as a team helping all teammates to complete required duties to ensure guest satisfaction

Additional Job Skill Requirements

  • Ability to carry full cocktail trays safely and confidently
  • Ability to carry full restaurant trays safely and confidently
  • Ability to prioritize multiple associate and guest needs and fulfill in a timely basis
  • Ability to work quickly while maintaining standard levels relating to service and guest relations
  • Communicate guest needs to severs, bartenders, and restaurant managers in order to quickly provide for guest needs
  • Basic knowledge of menu items, descriptions, and appearance

KITCHEN SUPERVISOR

 

ESSENTIAL FUNCTIONS
  • Supervise all production in all kitchen areas.
  • Assign, coordinate and supervise the duties and performance of the cook(s) and utility.
  • Run checks on all food products in the kitchen to assure standards are being met.
  • Ensure station guides are up-to-date, in good condition, and being used.
  • Maintain good housekeeping procedures in preparation areas and stores.
  • Maintain documents relative to production chart, high cost control charts, BEOs, and special orders.
  • Communicate food production problems with respective affected department heads.
  • Responsible for quality of food and food handling personnel.
  • Food Cost Controls: proper storage and rotation of foods, identify plans to work out any leftovers or dead-items, ensure appropriate records are maintained.
  • Coordinate with F&B Director to achieve maximum food usage and labor efficiency.
  • Attend F&B staff meetings or Hotel Staff meetings. Lead pre-shift meetings.
  • Ensure strict compliance to recipe card system and maintain quarterly audit of system.
  • Fulfill reasonable requests to maintain efficiency and compliance with state, local, federal laws.

ASSOCIATE RELATIONS
  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • Be readily available & approachable for all team members.
  • Assist supervisors in understanding team members ever changing needs and expectations, and exceed them.
  • Take proactive approaches when dealing with associate concerns.
  • Extend professionalism and courtesy to team members at all times.
  • Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Participate in Manager on Duty coverage program requiring weekend stay-over.

LINE COOK / PREP COOK

 

Job Description:  Prepare all food items according to standard recipes and as specified on guest check and following company and brand standards, to ensure consistency of product and achieve high guest satisfaction.

 

 

ESSENTIAL FUNCTIONS

KITCHEN
  • Prepare daily requisitions for supplies and food items for production.
  • Visually inspect, select, and use only food times of the highest standard in the preparation of all menu items.
  • Check and control the proper storage of product and check portion control, to maintain qualify product.
  • Keep all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations.
  • Good working knowledge of accepted standards of sanitation.
  • Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers, kettles, etc)

TECHNICAL SKILLS

  • Sufficient manual dexterity of hands in order to use all kitchen equipment.
  • Must have knowledge of food and beverage preparation and service.
  • Basic mathematical skills to understand recipes, measurements, requisition amounts, and portion sizes.
  • Able to read and understand the English language in order to complete requisitions, read recipes.
  • Ability to work while standing in confined spaces for long periods of time, and within extreme temperature ranges.
  • Physical stamina required for standing and strength for lifting and moving products.
  • Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200 pounds.
GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

NIGHT AUDIT

 

Job Description:

Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.  Balance and post charges and settlements. Reset systems for next day operations.

ESSENTIAL FUNCTIONS

FRONT DESK SKILLS

  • Assist guests by:
  • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
  • Have daily knowledge of groups or functions in-house and local current events.
  • Understand qualified discounts, their availability and application of vouchers.
  • Accurately handle future and same day reservations or take walk-in guests.
  • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
  • Assist guests with safe deposit box use at Front Desk.
  • Post, correct, or adjust charges to guest account as necessary.
  • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
  • Maintain accuracy in cash handling procedures.
  • Perform all shift checklist responsibilities.
  • Familiar with frequently used Standard Operations Procedures.
  • Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who to contact for resolution.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Actively identify barriers and attempt to resolve within the team.
  • Nurture team and teamwork concept.
  • Trained on all hotel emergency procedures, equipment, and utility shutoffs.

ROOMS CONTROL SKILLS

  • Assist the hotel operation by completing the following responsibilities:
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
  • Willingness and ability to train new associates.
  • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary.
  • Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities.

 

PBX SKILLS

  • Familiar with property, departments, hours of operation, and services of the hotel.
  • Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Ability to make long distance, international, or special billing telephone calls.

–     Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.

  • Answer basic Front Office related questions.
  • Properly send, receive, and log faxes in a timely manner.
  • Properly accept, log, and maintain mail in an organized manner.
  • Report, log, and follow-up on telephone equipment malfunctions.
  • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
  • Use and explain the use of TDD equipment for hearing impaired.
  • Assist team in completing daily responsibilities.

GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER  REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

ROOM ATTENDANT

 

Job Description:  Clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

 

ESSENTIAL FUNCTIONS

HOUSEKEEPING

  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Clean rooms according to property specific and system standards.
  • Strip and make beds, change bed linens (may require lifting bedspreads weighing a maximum of 50 pounds).
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Push and pull vacuum throughout entire room.
  • Empty trash.
  • Replenish amenities, linens, and supplies in guest room.
  • Retrieve, push and restock heavy cart.
  • Visually inspect room for cleanliness and appearance; signify completion for room.
  • Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.
  • Operate all equipment in correct and safe manner. Able to push and/or pull equipment weighing up to 100 pounds.
  • Able to communicate effectively with other associates, as well as guests.
  • Able to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum 15 rooms as specified by management.

TECHNICAL SKILLS

  • Familiar with frequently used Standard Operating Procedures.
  • Ability to work independently with minimum supervision.
  • Ability to communicate effectively both written and verbal.
  • Individual must possess a good work history and stability.
  • Willingness to respond to emergency situations on short notice.
  • Individuals must be service and detail oriented.
  • Must comply with all department, hotel, and corporate standard operating procedures.
  • Responsible for knowing Hotel emergency procedures.
GUEST RELATIONS
  • Be readily available and approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.
  • Greet guests in public areas of hotel.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

SERVER

Job Description:

Provide guests with the highest standards of food and beverage service, maintaining company and brand standards,

 

ESSENTIAL FUNCTIONS

SERVICE

  • Greet and serve guests, following guidelines for “Aggressive Hospitality” and all other details of our policies and procedures regarding the service of food and beverage.
  • Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware.
  • Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.
  • Assist in setting up buffet and other special food services tables/stations, as requested.
  • Know the menu in detail and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
  • Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) a supervisor when necessary.
  • Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures.
  • Know and use “suggestive selling” techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
  • Follow all guest check and money-handling procedures.
  • Use proper clearing and break-down procedures.
  • Return all re-usable table complements and condiments to be cleaned and refilled.
  • Return all food to the kitchen.
  • Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
  • Return clean serving equipment to proper storage area.
  • Help keep all storage areas clean and organized.
  • Inform management of any lost or damaged equipment, linen, etc.
  • Complete any assigned work duties.
GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

HOUSEKKEPING MANAGER

 

Job Description:  Supervise all housekeeping department operations and personnel, to ensure the highest level of cleanliness and guest satisfaction are maintained.

 

ESSENTIAL FUNCTIONS

OPERATIONS
  • Schedule associates within budget guidelines to ensure adequate staffing while minimizing overtime.
  • Inspect rooms after cleaning. Review any problems with Room Attendant and recheck when ready.
  • Train department personnel in appropriate use of supplies, cleaning agents and equipment.
  • Develop and maintain department programs to assure the QA program criteria are met.
  • Responsible for monthly linen inventory to determine if hotel has required inventory.
  • Order laundry supplies and linen as needed.
  • Order guest room supplies as needed.
  • Develop department associate’s attitude of attentiveness and anticipation of guest needs.
  • Coordinate with other departments to fulfill guest special requests.
  • Administer guest “Lost and Found” program.
  • Assist the AGM and GM in resolving guest complaints concerning the Housekeeping department.
  • Administer department key control.
  • Inform maintenance of necessary work orders.
  • Interact with sales and front office associates to coordinate meeting room needs.
  • Communicate room status changes to front office.

ADMINISTRATIVE
  • Ensure property hiring practices comply with all state and federal regulations.
  • Interview and assist in making hiring decisions. With input from the team supervisors, conduct reviews in a timely fashion.
  • Payroll administration for department personnel.
  • Assist team supervisors with constructive coaching and counseling.
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies.
  • Schedule management team to include coverage of weekend and evening hours.
  • Formulate personal development plan with GM.
  • Carry out all reasonable requests of which you are capable of performing.
  • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.

FINANCIAL
  • Comply with corporate accounting procedures.
  • Order supplies, maintain purchase records, process accounts payable and monitor the department budget.
  • Assist GM in developing hotel budget and capital expenditure plans.
  • Utilize budgets to teach team supervisors to understand financial objectives.
ASSOCIATE DEVELOPMENT
  • Develop cross-training opportunities throughout the hotel and within company.
  • Assist team supervisors in understanding AOS/ GSS results, developing game plans to attach need areas.
  • Complete development plan for team supervisors focusing on continual learning. Assist the team supervisors in doing the same for each team member.
  • Conduct one-on-ones with team supervisors/ members.
  • Provide service training on a quarterly basis.
  • Ensure orientations for new team members are thorough and completed in a timely fashion.
  • Know hotel emergency plan, train, and implementation.

ASSOCIATE RELATIONS
  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • Be readily available & approachable for all team members.
  • Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
  • Take proactive approaches when dealing with associate concerns.
  • Extend professionalism and courtesy to team members at all times.
  • Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Extend professionalism and courtesy to guests at all times.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

Participate in Manager on Duty coverage program requiring weekend stay-over

Van Driver / Bell Stand / Valet

Job Description:

Responsible for the safe and timely transportation of guests to/from their local destinations, and to follow the transportation procedures of the hotel.  Greet guests at the front door, assist with luggage and/or other requests of the guest.

Licensing Requirements

Individuals applying for positions that include transportation of guests and team members must present a valid driver’s license issued by the state in which the property is located. If local laws require a special license for transporting others, applicants must obtain and present such a license.

Essential Functions

 

·         Must be 21 years of age or older.

·         Must have minimum 2 years driving experience.

·         Motor Vehicle Record that indicates no Type A violations, and no more than one Type B violation or accidents in the last two years.

·         Able and licensed to drive in the state the vehicle is registered.

·         Ability to solve basic problems.

·         Identify issues (vehicle, guest, roadway, etc) and communicate to manager according to established standards.

·         Record and log work performed.

·         Record, report and log accidents or other issues that relate to the operation of the company vehicle.

·         Ability to work independently with some supervision.

·         Read and adhere to company policies, specifically on Road Safety and Transporting Guests.

·         Lift and/or transport luggage, using bell cart.  May require lifting a maximum of 75 pounds.

·         Open doors for arriving guests. Greet guest in a friendly and courteous manner.

GUEST RELATIONS
  • Be readily available/ approachable for all guests.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Extend professionalism and courtesy to guests at all times.

 

 

 

TECHNICAL SKILLS

  • Able to work independently with minimum supervision.
  • Able to communicate effectively both written and verbal.
  • Able to communicate effectively with other associates, as well as guests.
  • Able and willing to respond to emergency situations on short notice.
  • Individuals must be service and detail oriented.
  • Must comply with all department, hotel, and corporate standard operating procedures.
  • Responsible for knowing Hotel emergency procedures.

 

 

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
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